SeAgent Pte Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website and services.

1. Information We Collect

We may collect the following types of information:

• Contact Information – such as your name, company name, email address, and phone number when you submit an enquiry form.

• Vessel and Service Details – information you provide about your vessel and service requirements.

• Technical Information – such as IP address, browser type, device information, and site usage data collected through cookies or analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the requested services.

• Communicate with you regarding service updates, quotations, and support.

• Improve our website, services, and customer experience.

• Comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal information. We may share your information only with:

• Service Providers and Partners – such as port authorities, logistics providers, and technical vendors, when necessary, to deliver services.

• Regulatory Authorities – if required by law, regulation, or legal process.

• Business Transfers – in the event of a merger, acquisition, or restructuring.

4. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

5. Data Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or update your personal information.

• Request deletion of your personal information.

• Withdraw consent to processing where applicable.

• Request information on how your data is used and shared.

To exercise these rights, please get in touch with us at agency@seagentpl.com.

7. Cookies and Analytics

Our website may use cookies or third-party analytics tools to improve functionality and monitor performance. You can manage or disable cookies through your browser settings.

8. International Transfers

As we operate regionally, your information may be transferred across borders, including between Singapore and Malaysia, to facilitate service delivery. We ensure that such transfers are conducted in compliance with applicable data protection laws.

9. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. If you have any questions or concerns about this Privacy Policy, please contact us at: agency@seagentpl.com.